Refund policy

📌 Return & Refund Policy — TypesOnDemand

We want you and your pet to love every item 🐾✨

If something isn’t right, here’s how we can help.

🕒 Return Window

You have 30 days from delivery to request a return or exchange.

To qualify:

• Item must be unworn, unused

• No hair, odors, stains, or signs of wear

• Original tags + packaging included

• Proof of purchase required

🛍️ Return Value (Important)

Returns are eligible for:

⭐️ Store Credit Only

Refunds to original payment are not provided, except for approved defective/wrong-item cases.

Store credit is issued once we receive the item and verify condition.

Customer is responsible for return shipping in all non-damaged cases.

🐶 Exchanges

If you need a different size or style:

• Customer pays return shipping

• Once received in approved condition → we ship the replacement free

To avoid sizing issues, please check our size chart before ordering.

We’re happy to help with fit questions!

❗Damaged / Incorrect Items

If your order arrives damaged or incorrect:

• Contact us within 48 hours of delivery

• Include clear photos of product + packaging

• We will replace it at no cost to you

No refunds are issued for damaged items — replacements only.

🚫 Non-Returnable Items

• Discounted / sale items

• Custom or personalized items

• Gift cards

• Items showing signs of wear/use

• Items returned without prior approval

🌎 EU Orders

EU customers have a 14-day cooling-off period for unused items in original condition.

🛡️ Fraud & Chargebacks

High-value orders may require verification to protect customers and our business.

Chargebacks filed outside this policy may affect future purchasing eligibility.

🔄 Self-Serve Returns (Portal)

You may start a return through your account using our self-serve return portal or by emailing support@typesondemand.com.

Once submitted:

• Your request will be reviewed

• If approved, return instructions will be provided

• Return shipping cost is the customer’s responsibility

• Unauthorized returns will not be accepted

Store credit will be issued after we receive and inspect the item.

❤️ We’re here to help

If you have any questions, please reach out.

We want every walk to feel amazing for you and your pet 💙🐾✨